Happy Steels Private Limited, henceforth mentioned as “HSPL,” is dedicated to maintaining the security and privacy of your personal information. We place a high priority on protecting your privacy and personal information because it is a serious issue in all aspects of our business operations. We handle the personal information you voluntarily give us when you visit our website in line with the local laws of the nation where our website is hosted.
Personal Data We Collect
Personal data is any information that can be used to identify, get in touch with, or find you and that enables HSPL to know specifics about who you are (e.g. name, age, gender, mailing address, telephone number, and e-mail address). In situations like (i) responding to a survey, (ii) registering for events, (iii) enrolling for personalised services, (iv) asking for information about our product or use of our services, (v) requesting customer support, etc., we gather your data that you supply to us. We may ask you for personal information that is pertinent to the situation, such as your name, address, zip code, phone number, and email address. We may also gather your IP address, location data, device information, and other data.
- In connection with additional interactions you have with our website, such as when you respond to a survey or report an issue with one of the services offered there, we might ask you for personal information.
- If you want to work with us as a dealer or distributor, we will collect your personal information via dealer and distributor applications.
- To provide services we believe may be of interest and to aid us in maintaining data accuracy, providing, and improving the services, we also collect personal data from third parties, including our partners, service providers, and publicly accessible websites.
- Our affiliated payment gateways may gather payment information such as credit card or debit card numbers, bank account numbers, account types, bank names, etc. Such information will only be used to process your purchases.
- Vehicle information, including model, year, colour, VIN, and selling information, including invoice information, warranty information, dealer name, and year of purchase.
- Information about your use of our website.
- Caches, system activity, hardware settings, browser type, browser language, the date and time of your visit, the pages you visited, and how long you spent on them, as well as other statistics and referral URLs, are examples of device event data.
By giving us access to your personal information, as well as the personal information of your relatives, friends, or other third parties, you grant us your voluntary and unambiguous consent to process that information per the terms of this privacy statement. You also confirm and guarantee that those relatives, friends, or third parties have given you their similarly voluntary and unambiguous consent.
How we use the Personal Data
Your personal information may only be used if we have a legitimate purpose to do so. We may use your personal information for one or more of the following purposes, among others.
If we need to use your data to carry out a contract we have with you, if we have a legal obligation to do so, if we have your consent to do so, or if it is in our legitimate interests—our business or commercial reasons for using your data—we will not, however, unfairly prioritise those interests over what is best for you.
- to react to your inquiries; to offer you services, particularly those related to customer support;
- to communicate with you about the current services offered by us or our affiliates, upcoming services or promotions, and potential career opportunities;
- to notify you when our services receive new features or improvements;
- to get in touch with you regarding the employment or career opportunities you’ve enquired about;
- To make sure that our website and services are functioning properly for you;
- to assess or comprehend the efficiency of outreach and promotion.
- to send you critical information about the website, updates to the terms and conditions, user agreements, and policies, as well as other administrative details.
- promoting events: We utilise personal data/information to send you marketing and event messages via email, phone, text message, direct mail, and the internet, among other platforms.
- If we ever send you a marketing email, it will tell you how to unsubscribe from future emails in the body of the message.
- For you to manage your information and marketing preferences, we also maintain email preference centres.
- Please keep in mind that we may still send you crucial service information on your accounts and subscriptions even if you choose not to receive marketing emails from us.
- to defend the rights, property, or safety of HSPL and website users; to look into any violations, or to act in an emergency.
- Legal requirements: For legal and compliance purposes, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud, we could be obligated to utilise and preserve personal data/information. As well as for information security purposes, internal and external audit requirements, and other reasons we deem necessary or suitable, we may additionally utilise personal data/information:
- following the law, which may include legislation from countries other than your own;
- to respond to demands from courts, law enforcement, regulatory, and other public and governmental bodies, including those that may be located outside of your home country;
When it’s required to deliver services or run our business, HSPL shares or discloses personal information. HSPL must take efforts to guarantee that your privacy rights are upheld and that sufficient security measures are in place if it intends to send your data beyond the country. Through our website, we do not gather any particular types of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
To provide you with products, services, and offers, HSPL may disclose or share information about you with unaffiliated third-party customers of HSPL, including but not limited to the businesses listed below.
A variety of HSPL teams and functions support our businesses all over the world, and if personal data/information is required for the provision of services, account administration, sales and marketing, customer and technical support, and business and product development, it will be made available to them. When handling personal data, all of our employees and contractors are obligated to abide by our data protection and security standards.
a) Affiliates: This category includes our parent firm, subsidiaries, joint ventures, group, and associate businesses. These organisations are permitted to use this data for the aforementioned objectives.
b) Dealers: Our independently owned and operated authorised dealers. They might use this data for routine business operations like marketing, customer support, fulfilment, and similar tasks.
c) Distributors: Our independently owned and operated approved distributors might use this data for routine business operations like marketing, customer support, fulfilment, and similar tasks.
e) Our third-party service suppliers: For any help needed, we work with service providers all over the world. Only when necessary to carry out the services they perform for us, such as software, system, and platform support, direct marketing, cloud hosting, advertising, and order fulfilment and delivery, may we make personal data available to these parties. No personal information we give our third-party service providers may be shared with them or used by them in any way other than to carry out their contractual obligations to us. Additionally, if we choose to entrust the processing of your personal information to third-party service providers, we only choose those providers who can maintain adequate or suitable technical and physical safeguards and who we can control and supervise.
Your personal information is never rented or sold to outside parties for marketing reasons. However, we may use your personal information for data aggregation purposes, and we reserve the right to sell that information to third parties. Your personal information would not be included in any such data aggregation. Your first name, last name, email address, phone number, street address, city, state, provincial area, cookies, and IP address may be given to third-party service providers we contract to send us emails, browse the internet, or perform other tasks for us. Payment processors, call centres, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping organisations are just a few examples of these third-party service providers.
Regarding the transfer of your data to such third-party service providers, we keep the necessary or acceptable technical and physical precautions. Any time you ask us to stop giving your personal information to such third-party service providers, we will stop doing so. Send us an email at [email protected] with your request if you’d like a copy of these protections or to stop providing your personal information to these third-party service providers. We keep a record of all instances in which we give your personal information to third-party service providers or acquire personal information from them. Furthermore, we will investigate how personal information came to us from third parties whenever we acquire it.
Where We Store the Data
Your data may occasionally need to be shared or transferred within HSPL or to third parties, depending on the situation, such as when it’s necessary to deliver the good or service you’ve ordered. We take steps to guarantee an adequate degree of data privacy protection when we transfer personal data/information to other nations where relevant laws do not offer the same level of data privacy protection as in your home country. For instance, to ensure that the recipients of your personal data/information protect it, we utilise approved contractual terms, multiparty data transfer agreements, intragroup agreements, and other safeguards.
How we Secure your Data
To protect your personal information, HSPL employs the proper technology and practices. Our information security policies and practices are regularly evaluated and changed as required to suit our business demands, changes in technology, and regulatory obligations. They are closely aligned with generally accepted worldwide standards. For instance,
Policies and procedures: HSPL uses reasonable technological, physical, and operational security measures to guard against the loss, misuse, alteration, or inadvertent destruction of your personal information. To provide proper protection for all the information gathered about you, our security procedures are periodically evaluated and updated.
We put reasonable limitations on who can access your personal information.
To keep and transfer data securely, we put in place the necessary security procedures, including monitoring and physical safeguards.
We regularly provide training in privacy, information security, and other pertinent topics to all of our staff members and outside contractors who have access to personal data.
We take steps to ensure that all of our personnel, including contractors, abide by the terms of any relevant contracts as well as our information security policies and procedures.
To ensure that our third-party vendors and providers are protecting any personal data that has been entrusted to them following our security policies and procedures, we conduct contracts and security reviews on them.
We occasionally may employ a common technology known as a “cookie.” A cookie is a short text file that is stored on a computer or other device and used to recognise the user or device and to gather data. According to their function and intended use, cookies are often categorised into one of four groups: essential cookies, performance cookies, functional cookies, and cookies for marketing. A cookie cannot access your hard drive for any other data, transmit computer viruses, or get your email address. Websites currently employ cookies to improve user experience; in general, cookies can securely store a user’s ID and password, personalise home pages, and identify which areas of a site have been visited.
We respect your right to privacy and will abide by demands for information, provide the requested information, and, if necessary, correct, amend, or remove any personal data or information.
We will request identification documentation in response before allowing you to exercise these rights in such circumstances.
- The right to access information: You have the right to ask us for any information we may have about you, as well as details about why we have it, who has access to it, and how we got it. We will react to your request within a month of receiving it. The initial request is free of charge, but subsequent requests for the same information can be charged an administrative cost.
- The right to update and correct the data: You have the right to let us know if the information we have on file about you is inaccurate, out-of-date, or incomplete, and we’ll change it.
- The right to have your information deleted: If you believe that we shouldn’t be using your data any longer or that we are using it improperly, you have the right to request that we delete the information we currently have about you. When we receive your request, we’ll let you know whether the information has been deleted or the reason it was unable to be (like when it’s necessary for one of our legal needs or compliance with a regulatory requirement).
- Right to object to processing: You have the right to ask us to stop using your data for processing. Upon receiving the request, we will get in touch with you to let you know if we can comply or whether we have a good reason to keep processing your data. We may keep your data even after you exercise your right to object to uphold your other rights or to file or defend legal claims.
- The freedom to move one’s data: Upon your request, we will be happy to transfer some of your data to another controller. Within one month of receiving your request, we will, where possible, abide by your request.
You have the right to revoke your consent at any time for any data processing for which consent was requested. You can quickly revoke your consent by phone, email, or mail.
the ability, in certain circumstances, to object to the processing of personal data.
a complaint may be made to the Data Protection Representative.
By contacting us at any time, you can request that we or third parties no longer send you marketing communications. If you choose not to receive these marketing messages, we will still have access to the personal information you gave us when you made a purchase, registered a warranty, used a service, or engaged in other activities.
Protection of the Data Provided
When we Share Personal Data